Behind the Scenes with One10: What Makes an Incentive and Recognition Program Successful?

Do you think you have what it takes to run a successful incentive or recognition program? It’s simple, right? You throw a contest together, have your employees compete for cash prizes, and voila, your sales will increase, and your employees will be happy. Wrong! In fact, nothing is farther from the truth.

One10 is a leader in the loyalty business, with 80 years of experience creating and implementing incentive and recognition programs for clients large and small across the globe. We know a thing or two about what it takes to achieve success – from the standpoint of increased engagement within your employee or channel partner audiences and by positively impacting your bottom line.

Much of this success stems from the smooth operations of our teams behind the scenes. We’re talking about the many One10 employees who are working hard to manage the day-to-day activities that help any incentive or recognition program run effectively.

Who are the people that keep your program running like a well-oiled machine? Here’s a closer look at some of them:

Program Operations – Support for You and Your Program Team:

Are you and your program support team slammed? (Who isn’t?) With so many top priorities, it’s critical to augment your team with a program supplier who can respond to operational needs quickly and effectively. Our Program Managers and Program Specialists are seasoned professionals who essentially become an extension of your team – whether it’s helping you strategically plan and implement incentives, interpret program reports for your senior leaders, or deliver expert technical support. And we proactively look for program trends that reveal opportunities, for example, reviewing your participants’ feedback.

Customer Xperience – Support for Your Program Participants:

I lost my password. Our team can help.

I need help registering, and I’m unsure how to use the game plays I earned in the current incentive. Our team can assist.

Where do I find an item in the catalog? Our team can locate it.

How many points do I need for the TV? Our team can answer.

How do I find my online training course? Our team can point it out.

With a homegrown, home-operated program, it can be tough to respond to a myriad of participant questions while you are focused on strategic priorities. That’s where a reliable partner comes in, and where One10 thrives.

Our Customer Xperience contact center is ready with immediate responses to most any participant question. We pride ourselves on highly tenured representatives who are never encouraged to rush to the next caller. And before we answer the first call or email, our crew is trained on the nuances of your brand and program, so we always represent your program with a smile and in the best possible light. Your top performers deserve nothing less.

So, before you begin to craft a homegrown incentive and recognition program, ask yourself this: “What happens when all the questions start rolling in?” Don’t worry, we’ve got an entire team for that.